Terms of Service

1. Introduction and Acceptance

These Terms of Service ("Terms," "Agreement") constitute a legally binding contract between you ("you," "your," "User," or "Customer") and Hey Value Tech SRL, a company registered in Romania with Tax Identification Number RO40568221, with its principal place of business in Cluj-Napoca, Romania ("Company," "we," "us," or "our"). These Terms govern your access to and use of our websites, applications, cloud services, and any other products or services we provide (collectively, the "Services"), including but not limited to HeyCloud, PymeDigital, Hey Websites, Hey Domains, Hey Mail, and Hey Social.

By creating an account, accessing, or using any part of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any additional terms, policies, or guidelines that we may publish from time to time (collectively, the "Agreement"). If you are entering into this Agreement on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms, in which case the terms "you" and "your" shall refer to such entity.

If you do not agree to these Terms or any future modifications, you must immediately cease all use of the Services. Your continued use of the Services following any changes to these Terms constitutes your acceptance of such changes.

2. Definitions

For the purposes of this Agreement, the following definitions shall apply:

"Account" means the unique user account you create to access and use the Services, including all associated credentials, settings, preferences, and data.

"Authorized Users" means individuals who are authorized by you to use the Services under your Account, including employees, contractors, consultants, or other agents of your organization who have been granted access credentials.

"Content" means any data, files, documents, images, videos, audio, text, software, code, or other materials that you or your Authorized Users upload, store, transmit, display, or otherwise make available through the Services.

"Documentation" means any user guides, technical specifications, help files, API documentation, or other instructional materials we provide regarding the use of the Services.

"Intellectual Property Rights" means all patents, copyrights, trademarks, trade secrets, moral rights, rights of publicity, and any other intellectual property or proprietary rights recognized in any jurisdiction worldwide.

"Service Data" means information generated through your use of the Services, including usage statistics, performance metrics, log data, and analytics, but excluding your Content.

"Subscription" means the specific plan or tier of Services you have selected, along with any associated features, limitations, and pricing.

"Third-Party Services" means any products, services, applications, integrations, or websites provided by third parties that may be accessed through or integrated with our Services.

3. Account Registration and Security

3.1 Account Creation

To access certain features of the Services, you must create an Account by providing accurate, current, and complete registration information as prompted by our registration process. You agree to maintain and promptly update your Account information to keep it accurate, current, and complete at all times. Failure to do so constitutes a breach of these Terms and may result in immediate termination of your Account.

You may not create an Account using false or misleading information, including using a name or identity that you are not authorized to use, or a name that is offensive, vulgar, or otherwise objectionable. We reserve the right to refuse registration, cancel an Account, or remove or edit content in our sole discretion and without notice.

3.2 Account Security

You are solely responsible for maintaining the confidentiality and security of your Account credentials, including your username, password, and any other authentication information. You agree to take all reasonable precautions to prevent unauthorized access to your Account, including using strong, unique passwords, enabling multi-factor authentication where available, and not sharing your credentials with any third party.

You must immediately notify us of any suspected or actual unauthorized access to your Account or any other security breach by contacting us at [email protected]. We will not be liable for any loss, damage, or other consequences arising from your failure to maintain the security of your Account or your failure to promptly notify us of any security breach.

3.3 Account Responsibility

You are fully responsible for all activities that occur under your Account, whether or not authorized by you. This includes all actions taken by your Authorized Users and any third parties who gain access to your Account through your negligence or failure to maintain adequate security. You agree to accept all risks of unauthorized access to your Account and Content.

3.4 Age Requirements

You must be at least 18 years of age to create an Account and use the Services. If you are between the ages of 16 and 18, you may use the Services only with the consent and supervision of a parent or legal guardian who agrees to be bound by these Terms. The Services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16.

4. Subscription Plans and Fees

4.1 Subscription Plans

We offer various Subscription plans with different features, storage limits, and functionality. The specific features, limitations, and pricing for each plan are described on our website and may be updated from time to time. By selecting a Subscription plan, you agree to pay the applicable fees and abide by any usage limits or restrictions associated with that plan.

4.2 Fees and Payment

All fees for the Services are stated in the applicable pricing information and are due in advance for each billing period. Fees are stated exclusive of any applicable taxes, which you are responsible for paying. You authorize us to charge your designated payment method for all applicable fees, taxes, and charges.

Unless otherwise specified, all fees are quoted and payable in Euros (EUR). We may offer payment in other currencies at our discretion, using exchange rates we determine. All currency conversions are final and non-refundable.

4.3 Billing Cycles

Subscriptions are billed on a recurring basis according to the billing cycle you select (monthly or annually). Your Subscription will automatically renew at the end of each billing period unless you cancel it before the renewal date. We will charge your payment method on or near the renewal date for the upcoming billing period.

4.4 Payment Methods

You must provide a valid payment method to subscribe to paid Services. Acceptable payment methods include major credit cards (Visa, MasterCard, American Express), debit cards, and other payment methods we may accept from time to time. You represent and warrant that you are authorized to use the payment method you provide and that all payment information is accurate and complete.

If your payment method fails or your account is past due, we may collect fees using other collection mechanisms, including charging other payment methods on file with us. We may also suspend or terminate your access to the Services until payment is received.

4.5 Price Changes

We reserve the right to change our prices at any time. If we change the price of your Subscription, we will provide you with at least 30 days' notice before the new price takes effect. The notice will include information about how to cancel your Subscription if you do not wish to pay the new price. Your continued use of the Services after the price change takes effect constitutes your acceptance of the new pricing.

4.6 Refunds

Except as expressly set forth in these Terms or as required by applicable law, all fees are non-refundable. If you cancel your Subscription, you will not receive a refund for any fees already paid, and you will continue to have access to the Services until the end of your current billing period. We do not provide refunds or credits for partial months of service or for periods when the Services were available but not used.

4.7 Free Trials and Promotional Offers

We may offer free trials or promotional pricing for certain Services. Free trials are intended to allow new users to try the Services before committing to a paid Subscription. At the end of a free trial, your Subscription will automatically convert to a paid Subscription at the then-current price unless you cancel before the trial ends. We reserve the right to limit free trials to one per user or household.

5. Use of Services

5.1 License Grant

Subject to your compliance with these Terms and payment of all applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services solely for your internal business purposes or personal use, as applicable to your Subscription. This license does not include the right to resell or commercially exploit the Services, copy or distribute the Services except as expressly permitted, modify or create derivative works based on the Services, or access the Services for competitive analysis or to build a competing product.

5.2 Acceptable Use

You agree to use the Services only for lawful purposes and in accordance with these Terms. You are responsible for ensuring that your use of the Services, including all Content you upload or transmit, complies with all applicable local, state, national, and international laws, regulations, and ordinances.

5.3 Prohibited Uses

You agree not to use the Services to engage in any of the following prohibited activities:

Illegal Activities: Using the Services for any purpose that is unlawful, fraudulent, or in violation of any applicable law or regulation, including but not limited to laws regarding data protection, intellectual property, consumer protection, anti-spam, or export control.

Harmful Content: Uploading, transmitting, or storing any Content that is defamatory, obscene, pornographic, threatening, harassing, hateful, discriminatory, or that promotes violence, illegal activities, or harm to any person or group.

Intellectual Property Infringement: Uploading, transmitting, or storing any Content that infringes, misappropriates, or violates the Intellectual Property Rights, privacy rights, publicity rights, or other rights of any third party.

Malicious Code: Uploading, transmitting, or distributing any viruses, malware, ransomware, spyware, Trojan horses, worms, time bombs, or any other harmful or malicious code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer software, hardware, or telecommunications equipment.

Unauthorized Access: Attempting to gain unauthorized access to any part of the Services, other users' accounts, computer systems, or networks connected to the Services through hacking, password mining, social engineering, or any other means.

Service Disruption: Interfering with or disrupting the integrity, performance, or availability of the Services or the servers and networks used to provide the Services, including through denial-of-service attacks, excessive API calls, or other means.

Data Mining: Using any automated means, including robots, spiders, scrapers, or data mining tools, to access, collect, or download data from the Services without our express written permission.

Circumvention: Attempting to circumvent, disable, or interfere with any security features, access controls, usage limits, or other protective measures of the Services.

Impersonation: Impersonating any person or entity, or falsely stating or otherwise misrepresenting your affiliation with any person or entity.

Spam: Sending unsolicited commercial messages, bulk emails, chain letters, or spam through the Services, or using the Services to harvest email addresses or other personal information for spamming purposes.

5.4 Usage Limits

Your use of the Services is subject to the usage limits and restrictions specified in your Subscription plan, including storage limits, bandwidth limits, API call limits, and user limits. If you exceed these limits, we may require you to upgrade to a higher-tier plan, charge you for the excess usage, or restrict your access to the Services until the next billing period.

5.5 Monitoring and Enforcement

We reserve the right, but have no obligation, to monitor your use of the Services and your Content for compliance with these Terms. We may investigate any suspected violation of these Terms and take any action we deem appropriate, including removing or disabling access to any Content, suspending or terminating your Account, and reporting suspected illegal activity to law enforcement authorities.

6. Your Content

6.1 Ownership

You retain all ownership rights in and to your Content. These Terms do not grant us any ownership rights in your Content. However, by uploading, storing, or transmitting Content through the Services, you grant us the licenses described below, which are necessary for us to provide the Services to you.

6.2 License to Us

You grant us a worldwide, non-exclusive, royalty-free license to access, use, copy, reproduce, process, adapt, publish, transmit, host, and display your Content solely as necessary to provide, maintain, and improve the Services, to comply with legal requirements, and to enforce these Terms. This license includes the right to make your Content available to our service providers who assist us in providing the Services, subject to appropriate confidentiality obligations.

6.3 Shared Content

If you choose to share your Content with other users or make it publicly available through the Services, you grant those users a license to access, view, and (if permitted by your sharing settings) download, copy, and use your Content as you have specified. You are solely responsible for managing the sharing settings and permissions for your Content.

6.4 Content Responsibility

You are solely responsible for your Content, including its legality, reliability, accuracy, and appropriateness. You represent and warrant that you own or have the necessary rights, licenses, consents, and permissions to upload, store, and share your Content through the Services, and that your Content does not violate these Terms or the rights of any third party.

6.5 Content Backup

While we implement measures to protect your Content and maintain its availability, we are not responsible for any loss, corruption, or destruction of your Content. You are solely responsible for maintaining your own backup copies of your Content. We strongly recommend that you regularly back up your Content to a separate location.

6.6 Content Removal

We reserve the right to remove or disable access to any Content at any time without notice if we believe, in our sole discretion, that the Content violates these Terms, is illegal, or could expose us or our users to legal liability. We will make reasonable efforts to notify you if we remove your Content, unless we are prohibited from doing so by law or court order.

7. Intellectual Property

7.1 Our Intellectual Property

The Services, including all software, code, designs, text, graphics, logos, icons, images, audio clips, video clips, data compilations, and other content and materials (excluding your Content), are owned by us or our licensors and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws. Our name, logos, and product names are trademarks of Hey Value Tech SRL. You may not use our trademarks without our prior written permission.

7.2 Restrictions

Except as expressly permitted by these Terms, you may not copy, modify, adapt, translate, reverse engineer, decompile, disassemble, or create derivative works based on the Services or any part thereof. You may not remove, alter, or obscure any copyright, trademark, or other proprietary notices on or in the Services.

7.3 Feedback

If you provide us with any feedback, suggestions, ideas, or recommendations regarding the Services ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free, fully paid-up, sublicensable, and transferable license to use, copy, modify, create derivative works based on, and otherwise exploit the Feedback for any purpose without any obligation to you.

8. Third-Party Services and Content

8.1 Third-Party Services

The Services may integrate with or provide access to Third-Party Services. Your use of Third-Party Services is subject to the terms and conditions and privacy policies of those third parties. We do not control, endorse, or assume responsibility for any Third-Party Services. You acknowledge and agree that we are not responsible or liable for any loss or damage caused by your use of or reliance on Third-Party Services.

8.2 Third-Party Content

The Services may display, include, or make available content, data, information, or materials from third parties ("Third-Party Content"). We do not control, endorse, or assume responsibility for any Third-Party Content. You acknowledge and agree that we are not responsible or liable for the accuracy, completeness, or reliability of any Third-Party Content.

8.3 Links to Third-Party Websites

The Services may contain links to third-party websites or resources. We provide these links only as a convenience and are not responsible for the content, products, or services on or available from those websites or resources. You access third-party websites at your own risk.

9. Privacy and Data Protection

9.1 Privacy Policy

Our collection, use, and disclosure of personal information in connection with the Services is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Services, you consent to our collection, use, and disclosure of personal information as described in the Privacy Policy.

9.2 Data Processing

To the extent that we process personal data on your behalf as a data processor, we will do so in accordance with our Data Processing Agreement, which is available upon request and is incorporated into these Terms by reference for customers subject to the GDPR or similar data protection laws.

9.3 Data Security

We implement appropriate technical and organizational measures designed to protect your Content and personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

10. Service Availability and Support

10.1 Availability

We strive to provide continuous availability of the Services, but we do not guarantee that the Services will be available at all times. The Services may be subject to temporary unavailability due to scheduled maintenance, software updates, or circumstances beyond our control, including but not limited to force majeure events, internet service provider failures, or third-party service outages.

10.2 Maintenance

We may perform scheduled maintenance on the Services from time to time. We will make reasonable efforts to provide advance notice of scheduled maintenance that may materially affect the availability of the Services. Emergency maintenance may be performed without advance notice when necessary to address security vulnerabilities, service degradation, or other urgent issues.

10.3 Support

We provide technical support for the Services in accordance with the support plan included with your Subscription. Support may include email support, live chat, phone support, and access to online documentation and knowledge base articles, depending on your Subscription level. Response times and availability may vary based on your Subscription and the severity of the issue.

10.4 Service Level Agreement

For certain Subscription plans, we offer a Service Level Agreement (SLA) that specifies our uptime commitment and any service credits available in the event of downtime. The terms of any applicable SLA are incorporated into these Terms by reference.

11. Term and Termination

11.1 Term

These Terms become effective when you create an Account or first access the Services and will remain in effect until terminated in accordance with this section. Your Subscription will continue for the term you selected and will automatically renew unless cancelled before the renewal date.

11.2 Termination by You

You may terminate your Account at any time by following the cancellation process in your account settings or by contacting us at [email protected]. If you terminate your Account, you will continue to have access to the Services until the end of your current billing period, after which your access will be terminated. No refunds will be provided for the unused portion of your current billing period.

11.3 Termination by Us

We may suspend or terminate your Account and access to the Services at any time, with or without cause, and with or without notice. Without limiting the foregoing, we may suspend or terminate your Account immediately if you breach any provision of these Terms, fail to pay any fees when due, engage in conduct that we determine, in our sole discretion, to be harmful to us, our users, or third parties, or if we are required to do so by law.

11.4 Effect of Termination

Upon termination of your Account, your right to access and use the Services will immediately cease. We may delete your Content and Account information within a reasonable period after termination, unless we are required to retain it for legal or regulatory purposes. You may request a copy of your Content prior to termination or within 30 days after termination by contacting us at [email protected]. After the 30-day period, we have no obligation to maintain or provide your Content.

11.5 Survival

The following provisions will survive termination of these Terms: Sections 2 (Definitions), 6.1-6.2 (Your Content - Ownership and License), 7 (Intellectual Property), 12 (Disclaimers), 13 (Limitation of Liability), 14 (Indemnification), 16 (Dispute Resolution), and 17 (General Provisions).

12. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT THAT THE RESULTS OBTAINED FROM THE USE OF THE SERVICES WILL BE ACCURATE OR RELIABLE. WE DO NOT WARRANT THAT THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL OBTAINED BY YOU THROUGH THE SERVICES WILL MEET YOUR EXPECTATIONS.

NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US OR THROUGH THE SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW.

13. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL WE, OUR AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF OR INABILITY TO USE THE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU HAVE PAID TO US FOR THE SERVICES IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED EUROS (EUR 100).

THE LIMITATIONS OF LIABILITY SET FORTH IN THIS SECTION SHALL APPLY EVEN IF ANY REMEDY PROVIDED UNDER THESE TERMS FAILS OF ITS ESSENTIAL PURPOSE.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW.

14. Indemnification

You agree to indemnify, defend, and hold harmless Hey Value Tech SRL, its affiliates, and their respective directors, officers, employees, agents, licensors, and service providers from and against any and all claims, liabilities, damages, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Services; (b) your Content; (c) your violation of these Terms; (d) your violation of any applicable law or the rights of any third party; or (e) any dispute between you and any third party.

We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims. You agree not to settle any such matter without our prior written consent.

15. Changes to Terms

We reserve the right to modify these Terms at any time in our sole discretion. If we make material changes to these Terms, we will notify you by email (sent to the email address associated with your Account), by posting a notice on our website, or through the Services at least 30 days before the changes take effect.

Your continued use of the Services after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Services and may terminate your Account as provided in Section 11.2.

16. Dispute Resolution

16.1 Governing Law

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of Romania, without giving effect to any principles of conflicts of law.

16.2 Jurisdiction

Subject to the arbitration provisions below, any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the courts of Cluj-Napoca, Romania. You consent to the personal jurisdiction of such courts and waive any objection based on improper venue or forum non conveniens.

16.3 Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to first contact us at [email protected] and attempt to resolve the dispute informally. We will attempt to resolve the dispute through good-faith negotiations within 30 days of receiving your notice. If we are unable to resolve the dispute informally, either party may proceed with formal dispute resolution as provided in this section.

16.4 Class Action Waiver

TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR OUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

17. General Provisions

17.1 Entire Agreement

These Terms, together with the Privacy Policy and any other agreements expressly incorporated by reference herein, constitute the entire agreement between you and us regarding the subject matter hereof and supersede all prior or contemporaneous agreements, representations, warranties, and understandings, whether written or oral.

17.2 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, shall be severed from these Terms. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision of these Terms.

17.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of Hey Value Tech SRL.

17.4 Assignment

You may not assign or transfer these Terms or any rights or obligations hereunder without our prior written consent. We may assign or transfer these Terms without restriction. Any attempted assignment or transfer in violation of this section shall be null and void. Subject to the foregoing, these Terms shall bind and inure to the benefit of the parties and their respective successors and permitted assigns.

17.5 Notices

We may provide notices to you by email to the address associated with your Account, by posting to our website, or through the Services. You may provide notices to us by email to [email protected] or by mail to our registered address. Notices are deemed received when sent by email, immediately upon posting to our website or Services, or three business days after mailing.

17.6 Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms due to causes beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, civil unrest, government actions, labor disputes, internet service provider failures, power outages, or third-party service outages.

17.7 Independent Contractors

The relationship between you and us is that of independent contractors. Nothing in these Terms shall be construed to create a partnership, joint venture, employment, or agency relationship between you and us.

17.8 Third-Party Beneficiaries

These Terms are for the benefit of you and us and are not intended to confer any rights on any third party except as expressly provided herein.

17.9 Export Compliance

You agree to comply with all applicable export and import laws and regulations in your use of the Services. You represent and warrant that you are not located in, under the control of, or a national or resident of any country to which export of the Services is prohibited, and that you are not on any government list of prohibited or restricted parties.

18. Contact Information

If you have any questions about these Terms or the Services, please contact us:

We will endeavor to respond to all inquiries within a reasonable timeframe.